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Case Study in Product Development and Systems Engineering

Name: Case Study in Product Development and Systems Engineering
Brand: VDM Verlag
SKU: 9783639283228
Price: 81.59 EUR
Availability: InStock

Автор: Dan Surber

Език:

Корици: С меки корици

Издател: VDM Verlag

Наличност: Налично при издателя, по поръчка

Изпращаме след 17-27 дни

81.59 € 159.57 лв

A firm's product development and manufacturing functions consider product warranty, modification and...

Информация за книгата

Автор

Dan Surber

Език

Английски език

Корици

Книга - С меки корици

Издадена

2010

страници

336

EAN

9783639283228

ISBN

3639283228

Enbook ID

06835493

Издател

VDM Verlag

Теглоt

494

Размери

152 x 229 x 19

Пълно описание

A firm's product development and manufacturing functions consider product warranty, modification and liability costs as "outputs" from their internal practices and processes. This information is viewed in a segmented fashion (product by product or plant by plant). Corporate accounting reports the aggregate results in the annual report. But there is little evidence that the data are analyzed for association of trends in this data linked to the firm's investment in research and development engineering, cost of goods sold, dealer incentives or net sales. The literature on new product development (NPD), systems engineering and program management metrics contains no references to using a firm's product warranty data for NPD process capability. However, customers provide a "direct" measure of a firm's process execution in quantitative terms based upon customer claims filed during the product's warranty period. This study used data from a large, global manufacturing firm through two five-year periods of consecutive NPD deployment and implementation to investigate the trends in warranty data. Product warranty data can be used by leaders to learn and improve the application of the process.