Business Process Mapping - Improving Customer Satisfaction 2e

Name: Business Process Mapping - Improving Customer Satisfaction 2e
Brand: John Wiley & Sons Inc
SKU: 9780470444580
Price: 53.02 EUR
Availability: InStock

Автор: J. Mike Jacka, Paulette J. Keller

Език:

Корици: С твърди корици

Издател: John Wiley & Sons Inc

Наличност: Външен склад

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53.02 € 103.70 лв

Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a...

Информация за книгата

Автор

J. Mike Jacka, Paulette J. Keller

Език

Английски език

Корици

Книга - С твърди корици

Издадена

2009

страници

336

EAN

9780470444580

ISBN

0470444584

Enbook ID

04883591

Издател

John Wiley & Sons Inc

Теглоt

544

Размери

160 x 230 x 29

Пълно описание

Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers. From management to internal auditor to external consultant, the new edition includes more detailed work and examples related to ERM practices, particularly focusing on how objectives, risks, and key performance indicators are fundamental to understanding and analyzing processes. As well, new tools are included toward enhancing and enriching the basic work done with process mapping. J. Mike Jacka, CPA, CIA, CFE, CPCU (Phoenix, AZ), is Senior Manager over Special Projects at Farmers Insurance Internal Audit. Paulette J. Keller (Phoenix, AZ) is the Audit Director of Audit Technology and Support at Farmers Insurance Internal Audit.

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Business Process Mapping - Improving Customer Satisfaction 2e

Информация за книгата

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