Книга Call Center Performance Enhancment Using Simulation and Modeling Jon Anton

Call Center Performance Enhancment Using Simulation and Modeling

Език: Английски език
Корици: С меки корици
Издател: PURDUE UNIV PR
Наличност: 50% вероятност
Ще претърсим света
53.32 104.29 лв
"A customer access center that is accessible anytime, anywhere, in any form, and for free is emergin...

Информация за книгата

Език
Английски език
Корици
Книга - С меки корици
Издадена
2000
страници
134
EAN
9781557531827
ISBN
155753182X
Enbook ID
12301588
Издател
Теглоt
367
Размери
227 x 267 x 9

Пълно описание

"A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service)." - Book News, Inc.

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