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Call Center Savvy

Name: Call Center Savvy
Brand: Taylor & Francis Ltd
SKU: 9781138412378
Price: 268.94 EUR
Availability: InStock

Автор: Keith Dawson

Език:

Корици: С твърди корици

Издател: Taylor & Francis Ltd

Наличност: 50% вероятност

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It''s not just the technology, the people, or the customers. It''s all three, and more: call centers...

Информация за книгата

Автор

Keith Dawson

Език

Английски език

Корици

Книга - С твърди корици

Издадена

2017

страници

208

EAN

9781138412378

ISBN

9781138412378

Enbook ID

18170775

Издател

Taylor & Francis Ltd

Теглоt

560

Размери

152 x 229

Пълно описание

It''s not just the technology, the people, or the customers. It''s all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business''s customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It''s about seeing beyond today''s problems, to tomorrow''s opportunities.It''s not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;

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Call Center Savvy

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