Customer Service Satisfaction

Name: Customer Service Satisfaction
Brand: VDM Verlag
SKU: 9783639266313
Price: 51.06 EUR
Availability: InStock

The Case of SBI-Panjab University Branch and Panjab University Main Library, Chandigarh, India

Автор: Tesfatsion Sahlu Desta

Език:

Корици: С меки корици

Издател: VDM Verlag

Наличност: Налично при издателя, по поръчка

Изпращаме след 17-27 дни

51.06 € 99.87 лв

Service quality is about meeting customers' needs and requirements, and how well the service level d...

Информация за книгата

Автор

Tesfatsion Sahlu Desta

Език

Английски език

Корици

Книга - С меки корици

Издадена

2010

страници

100

EAN

9783639266313

ISBN

3639266315

Enbook ID

06833940

Издател

VDM Verlag

Теглоt

159

Размери

152 x 229 x 6

Пълно описание

Service quality is about meeting customers' needs and requirements, and how well the service level delivered matches customers' expectations. It pays- off for the service institutions. It lends credibility to the service personnel, stimulates positive word-of-mouth, widens students' perception of value and enhances the confidence and loyalty of both customers and service people. In view of this importance, an attempt has been made in the present study to explore, analyze, and measure bank customers' and library patrons' perception on their bank and library service quality, respectively, as well as to identify the dimensions that determine their evaluation of service quality by using the SERVQUAL scale. Moreover, the relationship between service quality, customer satisfaction, propensity to recommend and switching intention was examined. Therefore, these studies have significant importance for the service institutions' managers, customers, higher education's academic staff, students, and anyone else who want to know and understand the challenges of managing service, its nature, and its dimensions for measuring it.

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Customer Service Satisfaction

The Case of SBI-Panjab University Branch and Panjab University Main Library, Chandigarh, India

Информация за книгата

Пълно описание

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