Книга Delivering Superior Service Rene J Aerdts

Delivering Superior Service

Reshaping the Communications Service Enterprise

Автор: Rene J Aerdts
Език: Английски език
Корици: С твърди корици
Издател: AuthorHouse
Наличност: Външен склад
Изпращаме след 9-15 дни
27.84 54.45 лв
Decades of experience with communications enterprises worldwide are the basis for this compilation o...

Информация за книгата

Автор
Език
Английски език
Корици
Книга - С твърди корици
Издадена
2006
страници
244
EAN
9781425974169
ISBN
9781425974169
Enbook ID
08442260
Издател
Теглоt
516
Размери
152 x 229 x 17

Пълно описание

Decades of experience with communications enterprises worldwide are the basis for this compilation of thought-leadership papers by EDS executives who serve the communications industry. The papers address key challenges Communications Service Providers (CSPs) face and recommed initiatives for resolving them. EDS believes CSPs can offer a superior customer experience and build sustained customer loyalty by going to market with products and services more quickly and efficiently. But to do so, CSPs must commit to a transformational journey that will ultimately result in customer satisfaction and revenue growth. This insightful book explains how a CSP can reshape its business model and IT environment to achieve significant business results.

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