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Exit, Voice, and Loyalty

Name: Exit, Voice, and Loyalty
Brand: Harvard University Press
SKU: 9780674276604
Price: 32.57 EUR
Availability: InStock

Responses to Decline in Firms, Organizations, and States

Автор: Albert Hirschman

Език:

Корици: С меки корици

Издател: Harvard University Press

Наличност: Външен склад

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32.57 € 63.70 лв

An innovator in contemporary thought on economic and political development looks here at decline rat...

Информация за книгата

Автор

Albert Hirschman

Език

Английски език

Корици

Книга - С меки корици

Издадена

1990

страници

176

EAN

9780674276604

ISBN

0674276604

Enbook ID

01331003

Издател

Harvard University Press

Теглоt

162

Размери

210 x 140 x 12

Пълно описание

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, exit, is for the member to quit the organization or for the customer to switch to the competing product, and the other, voice, is for members or customers to agitate and exert influence for change from within. The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of unhappy top officials to resign over Vietnam, I decided to let myself go a little.

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Exit, Voice, and Loyalty

Responses to Decline in Firms, Organizations, and States

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