Experience

Name: Experience
Brand: John Wiley & Sons Inc
SKU: 9781119028659
Price: 22.73 EUR
Availability: InStock

The 5 Principles of Disney Service and Relationship Excellence

Автор: Bruce Loeffler, Brian Church

Език:

Корици: С твърди корици

Издател: John Wiley & Sons Inc

Наличност: Външен склад в ограничено количество

Изпращаме след 11-15 дни

22.73 € 44.45 лв

Walt Disney World is the most recognized company in the world for service excellence. The book will...

Информация за книгата

Автор

Bruce Loeffler, Brian Church

Език

Английски език

Корици

Книга - С твърди корици

Издадена

2015

страници

304

EAN

9781119028659

ISBN

1119028655

Enbook ID

05343170

Издател

John Wiley & Sons Inc

Теглоt

508

Размери

164 x 238 x 28

Пълно описание

Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors' experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading "The Experience "the reader will learn to: Identify service problems that face every company in the marketplace.Identify "the experience" and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organization's level of "the experience" by utilizing the experience quotient and applying the I CARE principles, and

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Experience

The 5 Principles of Disney Service and Relationship Excellence

Информация за книгата

Пълно описание

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