Книга Facilitating Interaction John J. Doherty

Facilitating Interaction

A Case Study on the Role of the Reference Librarian in Online Learning Environments

Автор: John J. Doherty
Език: Английски език
Корици: С меки корици
Издател: VDM Verlag Dr. Mueller E.K.
Наличност: Външен склад
Изпращаме след 9-15 дни
59.81 116.98 лв
Libraries and librarians have been exploring the potential of using online environments to deliver t...

Информация за книгата

Автор
Език
Английски език
Корици
Книга - С меки корици
Издадена
2008
страници
160
EAN
9783836498692
ISBN
3836498693
Enbook ID
06920372
Теглоt
222
Размери
152 x 229 x 9

Пълно описание

Libraries and librarians have been exploring the potential of using online environments to deliver their services. Email has been around for quite some time, but in the last few years there has been an explosion of virtual reference services using chat and SMS. This book is a case study of one virtual reference service, in which the librarian participants help paint a picture of what it means to work with their users online. A process of working on digital reference services is suggested in which librarians evaluate online questions, conduct some preliminary work on the question, answer it, and then provide suggestions to help the user further. The study suggests that in addition to their traditional roles as customer service oriented professionals and teachers, librarians in online learning environments become neutral facilitators of learning interactions.

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