Guide to Computer User Support for Help Desk and Support Specialists

Name: Guide to Computer User Support for Help Desk and Support Specialists
Brand: Cengage Learning, Inc
SKU: 9781285852683
Price: 243.27 EUR
Availability: InStock

Автор: Fred Beisse

Език:

Корици: С меки корици

Издател: Cengage Learning, Inc

Наличност: Външен склад в ограничено количество

Изпращаме след 11-15 дни

243.27 € 475.79 лв

Current or future user-support professionals discover the critical people skills and exceptional tec...

Информация за книгата

Автор

Fred Beisse

Език

Английски език

Корици

Книга - С меки корици

Издадена

2014

страници

688

EAN

9781285852683

ISBN

1285852680

Enbook ID

04773586

Издател

Cengage Learning, Inc

Теглоt

1080

Размери

230 x 187 x 24

Пълно описание

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's Guide to Computer User Support for Help Desk and Support Specialists, 6e. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows[registered] 7 and cloud computing. Leading HelpSTAR[registered] and Microsoft[registered] Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

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Guide to Computer User Support for Help Desk and Support Specialists

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