IT Governance

Name: IT Governance
Brand: LAP Lambert Academic Publishing
SKU: 9783330023048
Price: 51.1 EUR
Availability: InStock

Автор: Charles Borura, James Muranga Njihia, Agnes Wausi

Език:

Корици: С меки корици

Издател: LAP Lambert Academic Publishing

Наличност: Външен склад

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The study results which constitute this book was aimed at determining the effect of ITSM practices o...

Информация за книгата

Автор

Charles Borura, James Muranga Njihia, Agnes Wausi

Език

Английски език

Корици

Книга - С меки корици

Издадена

2017

страници

148

EAN

9783330023048

Enbook ID

16047926

Издател

LAP Lambert Academic Publishing

Теглоt

238

Размери

150 x 220 x 9

Пълно описание

The study results which constitute this book was aimed at determining the effect of ITSM practices on IT service delivery in Kenyan state corporations. This was trigered by the concern from educators and industry practitioners on the effect of ITSM practices on IT service delivery. The findings show a statistically significant relationship between disaggregated and aggregated ITSM practices and IT service delivery. The study also established that the combined ITSM practices, enablers, integration strategies have high effect on IT service delivery than the individual variables. The concluding recommendation include up-scaling ITSM practices in state corporations for optimal effect on IT service delivery.

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IT Governance

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