Lean Six SIGMA for Services (Pb)

Name: Lean Six SIGMA for Services (Pb)
Brand: MCGRAW HILL BOOK CO
SKU: 9781265918927
Price: 24.5 EUR
Availability: InStock

Автор: Michael George

Език:

Корици: С меки корици

Издател: MCGRAW HILL BOOK CO

Наличност: На склад в ограничено количество

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Bring the miracle of Lean Six Sigma improvement out of manufacturing and into servicesMuch of the U....

Информация за книгата

Автор

Michael George

Език

Английски език

Корици

Книга - С меки корици

Издадена

2003

страници

402

EAN

9781265918927

ISBN

1265918929

Enbook ID

43661032

Издател

MCGRAW HILL BOOK CO

Теглоt

535

Размери

152 x 229 x 21

Пълно описание

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services

Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today''s major quality improvement initiatives--explain only how to implement these techniques in a manufacturing environment.

Lean Six Sigma for Services fills the need for a service-based approach, explaining how companies of all types can cost-effectively translate manufacturing-oriented Lean Six Sigma tools into the service delivery process.

Filled with case studies detailing dramatic service improvements in organizations from Lockheed Martin to Stanford University Hospital, this bottom-line book provides executives and managers with the knowledge they need to:

Reduce service costs by 30 to 60 percent
Improve service delivery time by 50 percent
Expand capacity by 20 percent without adding staff

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Lean Six SIGMA for Services (Pb)

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