Loyalty in Indian Services Sector

Name: Loyalty in Indian Services Sector
Brand: VDM Verlag
SKU: 9783639316131
Price: 81.22 EUR
Availability: InStock

A Relationship Model in Retail Banking

Автор: Clement Sudhahar

Език:

Корици: С меки корици

Издател: VDM Verlag

Наличност: Налично при издателя, по поръчка

Изпращаме след 17-27 дни

81.22 € 158.85 лв

Loyalty in service industry, remained elusive for many researchers, especially in Indian context. Th...

Информация за книгата

Автор

Clement Sudhahar

Език

Английски език

Корици

Книга - С меки корици

Издадена

2011

страници

248

EAN

9783639316131

ISBN

3639316134

Enbook ID

06838472

Издател

VDM Verlag

Теглоt

367

Размери

152 x 229 x 14

Пълно описание

Loyalty in service industry, remained elusive for many researchers, especially in Indian context. This book is a maiden attempt in India to unravel the factors behind the service loyalty framework through an empirical analysis in a globally competitive industry, namely, retail banking sector. The reason behind the choice is that this industry is a major infrastructural component of an economy, potentially making the findings applicable to other developing economies. This book attempted to develop a Service Loyalty Relationship Model' for the banking sector, which may well result in information of value to all global banks as banking at present is more of globally integrated one. This book is an improvement over the previous works in deploying Structural Equation Modeling (SEM), perhaps for the first time in India, for analyzing the comprehensive nature of service loyalty and its antecedents. In sum, this book is an embodiment of a model development' attempt in Indian retail banking perspective which manfully strove to contribute to the growing body of research on the loyalty-customer relationship based services marketing literature.

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