Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients

Name: Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients
Brand: John Wiley & Sons Inc
SKU: 9780787941581
Price: 78.53 EUR
Availability: InStock

Автор: Susan Keane Baker

Език:

Корици: С твърди корици

Издател: John Wiley & Sons Inc

Наличност: Външен склад в ограничено количество

Изпращаме след 11-15 дни

78.53 € 153.59 лв

Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book f...

Информация за книгата

Автор

Susan Keane Baker

Език

Английски език

Корици

Книга - С твърди корици

Издадена

1998

страници

304

EAN

9780787941581

ISBN

0787941581

Enbook ID

04920032

Издател

John Wiley & Sons Inc

Теглоt

540

Размери

161 x 236 x 25

Пълно описание

Strategies for Building Satisfying Patient Relationships New England Healthcare Assembly This book fills a huge void in the areas of medical education and the delivery of patient service. The clear advice about how to identify and respond to patient needs and preferences is essential reading for physicians and those who work with them. If the personal rewards of medicine are important to you, read this book. -Joseph A. Lieberman, III, chairman, department of family and community medicine, clinical professor of family medicine, Thomas Jefferson UniversityThis important resource describes how to develop the qualities of understanding, empathy, and compassion that help to meet and exceed patient expectations. Managing Patient Expectations is filled with realistic and cost-effective strategies for maintaining patient satisfaction, creating loyalty, and increasing referrals. Susan Keane Baker explains how to find out what patients really think and how physicians can best respond in a variety of situations. Co-published with the Healthcare Assembly Press.

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Managing Patient Expectations: The Art of Finding & Keeping Loyal Patients

Информация за книгата

Пълно описание

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