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Книга Mastering Customer Relations Roger I. Cartwright

Mastering Customer Relations

Автор: Roger I. Cartwright
Език: Английски език
Корици: С меки корици
Издател: Bloomsbury Publishing
Наличност: Външен склад
Изпращаме след 10-18 дни
48.87 € 95.58 лв
An introduction to customer relations, customer service and customer care, describing the concepts,...

Информация за книгата

Автор
Roger I. Cartwright
Език
Английски език
Корици
Книга - С меки корици
Издадена
2000
страници
238
EAN
9780333801598
ISBN
0333801598
Enbook ID
04599791
Издател
Bloomsbury Publishing
Теглоt
394
Размери
156 x 231 x 14

Пълно описание

An introduction to customer relations, customer service and customer care, describing the concepts, their practical application and their importance. This guide is designed for students of business studies, management and associated fields, the qualification frameworks for which include a study of customer relations, whether as cores or options. The author uses practical examples from real organizations in all sectors of economic and social activity to support the concepts that are introduced in an accessible format.

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