Английски език
Today, both public and private universities need to provide students with extra opportunities on top of physical facilities so as to attract prospective students and retain and satisfy the current ones. In this regard, the discretionary and extra-role behavior of the academics and administrative staff, and the factors that can increase such behavior in public and private universities, have become vital. The role of the managers in each faculty and unit of these universities in influencing employees' extra efforts is important. Along with leadership, in particular ethical leadership, ethics and ethical climate, employees' job satisfaction and their commitment to the universities have attracted curiosity in terms of their impacts on the employees' citizenship behavior. This book examines several basic organizational behaviors in higher education: leadership, ethics, job satisfaction, organizational commitment, and organizational citizenship behavior. This book should help shed some light on higher education organizations by proposing a model and be especially useful to academics and administrative staff in universities.
