Private Accommodation Services and Customer Satisfaction

Name: Private Accommodation Services and Customer Satisfaction
Brand: LAP Lambert Academic Publishing
SKU: 9786139857821
Price: 45.75 EUR
Availability: InStock

Автор: Joshua Mugambwa

Език:

Корици: С меки корици

Издател: LAP Lambert Academic Publishing

Наличност: Външен склад

Изпращаме след 8-11 дни

45.75 € 89.47 лв

This book provides empirical findings regarding private accommodation services and customer satisfac...

Информация за книгата

Автор

Joshua Mugambwa

Език

Английски език

Корици

Книга - С меки корици

Издадена

2018

страници

108

EAN

9786139857821

Enbook ID

19774103

Издател

LAP Lambert Academic Publishing

Теглоt

179

Размери

150 x 220 x 6

Пълно описание

This book provides empirical findings regarding private accommodation services and customer satisfaction. It is inspired by privatisation of accommodation service provision in Uganda and indeed in most of the countries. It discusses accommodation service quality requirements necessary to generate customer satisfaction and loyalty. Private accommodation provision is a business in many higher education institutions that is heavily dependent on customer satisfaction in a free market system. Reliability, security and tangibles were found to be significant contributors of customer satisfaction. Students are objective consumers whose interests should be considered for accommodation business progress and growth. Capacity should be built among the employees at private accommodation facilities or hostels by retraining them in relevant skills to provide a quality service that has value for money. Management should periodically monitor the private accommodation facilities or hostels and make control for good accommodation service provision. This is a book you cannot miss reading.

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