In Protecting the House, Luis Guerrero delivers a practical companion guide for hospitality leaders responsible for managing risk before it becomes loss. Written for security leaders, supervisors, department heads, directors, executives, and hotel management, this book translates risk management into real operational habits that can be applied across daily hotel operations.
This guide explains how leaders can strengthen claims readiness, improve incident response, preserve evidence, document events defensibly, and build safety systems that protect guests, employees, property, reputation, and the organization itself.
Inside, readers will learn how to:
Recognize operational risk before it escalates.
Respond effectively during the first minutes of an incident.
Document guest injuries, employee injuries, property damage, and safety concerns with clarity and professionalism.
Preserve evidence before it disappears.
Understand how incidents may become insurance claims.
Manage vendor, contractor, food and beverage, alcohol, allergen, and life-safety exposure.
Strengthen communication between departments during risk-related events.
Build a leadership mindset centered on consistency, accountability, and professional judgment.
This book is not designed to turn hospitality leaders into attorneys, claims adjusters, or insurance professionals. Its purpose is to help leaders understand their role in protecting the house through preparation, documentation, communication, follow-up, and disciplined decision-making.
Whether you are stepping into leadership for the first time or sharpening your professional standard after years in the industry, Protecting the House provides a clear framework for protecting the guests, employees, records, reputation, and trust that keep hospitality operations standing.
