Книга Revolutionize Your Customer Experience Colin Shaw

Revolutionize Your Customer Experience

Автор: Colin Shaw
Език: Английски език
Корици: С меки корици
Издател: Springer Palgrave Macmillan
Наличност: Външен склад в ограничено количество
Изпращаме след 3-6 дни
44.95 87.92 лв
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the con...

Информация за книгата

Автор
Език
Английски език
Корици
Книга - С меки корици
Издадена
2004
страници
220
EAN
9781349518340
Enbook ID
02966709
Теглоt
345
Размери
155 x 235 x 13

Пълно описание

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

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