Tech-enabled Hospitality

Name: Tech-enabled Hospitality
Brand: Kogan Page Ltd
SKU: 9781398620346
Price: 75.95 EUR
Availability: InStock

Автор: Jessica Gillingham

Език:

Корици: С твърди корици

Издател: Kogan Page Ltd

Наличност: Външен склад

Изпращаме след 10-18 дни

75.95 € 148.55 лв

While the hotel and short term rental sectors are growing, there is a technology divide between oper...

Информация за книгата

Автор

Jessica Gillingham

Език

Английски език

Корици

Книга - С твърди корици

Издадена

2025

страници

288

EAN

9781398620346

ISBN

1398620343

Enbook ID

46503983

Издател

Kogan Page Ltd

Теглоt

566

Размери

156 x 234

Пълно описание

While the hotel and short term rental sectors are growing, there is a technology divide between operators using technology strategically to run better operations and those that are not. Hospitality professionals need to understand their businesses' pain points to better invest in technology solutions and transform their businesses to be more profitable, and in some cases, more personal.

Tech-enabled Hospitality looks at how the intersection of technology and personalized service can redefine the future of hospitality, including for large chains and small and medium-sized enterprises (SMEs) in the lodging sector. With its focus on practical applications of technology for enhancing both operational efficiency and guest experiences, this book is a valuable resource for those looking to modernize their hospitality business without losing the essence of personal touch.

Through real-world examples and in-depth expert interviews from brands such as Stripe, SiteMinder and Rocco Forte, this book explores hospitality functions such as hotel management, operations, revenue management, sustainability, IoT, access control, guest communications, payment processing, guest experience, virtual concierge and AI tools. This book will help hospitality professionals better understand the hows and whys of implementing technology to run everyday aspects of a hospitality business while still leaving room, if desired, to provide a uniquely human experience that underpins true 'hospitality'.

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Пълно описание

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