Virtual Reference Handbook

Name: Virtual Reference Handbook
Brand: Facet Publishing
SKU: 9781856046268
Price: 105.93 EUR
Availability: PreOrder

Interview and Information Delivery Techniques for the Chat and E-mail Environments

Автор: Diane K. Kovacs

Език:

Корици: С меки корици

Издател: Facet Publishing

Наличност: Очаква се допечатка

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105.93 € 207.19 лв

Instant messaging, e-mail, and chat reference are already here, but, have you adapted your tradition...

Информация за книгата

Автор

Diane K. Kovacs

Език

Английски език

Корици

Книга - С меки корици

Издадена

2007

страници

152

EAN

9781856046268

ISBN

1856046265

Enbook ID

05116342

Издател

Facet Publishing

Теглоt

252

Размери

155 x 227 x 9

Пълно описание

Instant messaging, e-mail, and chat reference are already here, but, have you adapted your traditional reference interview and information provision skills to these new formats? Diane K. Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. The handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users. For both chat and e-mail transactions, the author outlines strategies for analysing the question, conducting the interview, developing a search strategy, and delivering sources in the best information formats for users. Packed with guidance throughout on how to deliver content that is truly timely and value-added, this practical guide offers everything reference librarians need to move from the face-to-face to the virtual transaction with ease.

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