Waiting Time Management

Name: Waiting Time Management
Brand: LAP Lambert Academic Publishing
SKU: 9783659789786
Price: 43.82 EUR
Availability: InStock

An Analytic Approach

Автор: Mohamed T. A. Abdelmawgoud

Език:

Корици: С меки корици

Издател: LAP Lambert Academic Publishing

Наличност: Налично при издателя, по поръчка

Изпращаме след 17-27 дни

43.82 € 85.71 лв

This book is a scientific comprehensive guide for managers to manage waiting time at both service an...

Информация за книгата

Автор

Mohamed T. A. Abdelmawgoud

Език

Английски език

Корици

Книга - С меки корици

Издадена

2016

страници

192

EAN

9783659789786

Enbook ID

02946092

Издател

LAP Lambert Academic Publishing

Теглоt

304

Размери

150 x 220 x 12

Пълно описание

This book is a scientific comprehensive guide for managers to manage waiting time at both service and productive enterprises such as hotels, restaurants, airports, banks, hospitals, clinics, call centers, clubs, factories, etc. It contains definitions, theories, models, and practical cases which enable managers to recover waiting time effectively. This book is organized into five chapters: Chapter One presents the research problem, its importance, aims, and structure; Chapter Two includes a review of the literature related to waiting time satisfaction, and waiting time management; Chapter Three shows the research methodology; Chapter Four highlights the results of a survey, an operational standards manual and a statistical analysis; and Chapter Five provides the summary and conclusion of the study focusing on its main contributions on which recommendations for future research are based. After finishing this book, you will be able to define the causes of the prolonged waiting time, the correlation of the service waiting-time to customers' satisfaction, the critical waiting time, the optimal time standards, and the effective waiting-time management techniques.

Може също да ви хареса

Клиенти, които купиха тази книга, купиха също

Най-често търсени

Categories

Authors

Publishers

Продукти

Продукти

Най-често търсени

Categories

Authors

Publishers

Продукти

Продукти

Waiting Time Management

An Analytic Approach

Информация за книгата

Пълно описание

Може също да ви хареса

Клиенти, които купиха тази книга, купиха също