Книга Customers at Work W. Dunkel

Customers at Work

New Perspectives on Interactive Service Work

Автор: W. Dunkel, F. Kleemann
Език: Английски език
Корици: С меки корици
Издател: Springer Palgrave Macmillan
Наличност: Външен склад в ограничено количество
Изпращаме след 11-15 дни
116.25 227.37 лв
Explores the ongoing transformation of service relationships, focusing on the incorporation of the c...

Информация за книгата

Автор
Език
Английски език
Корици
Книга - С меки корици
Издадена
2013
страници
257
EAN
9781349451111
Enbook ID
02966596
Теглоt
346
Размери
140 x 216 x 15

Пълно описание

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

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